Shipping Information and Instructions for Receiving Freight Deliveries.
Orders are processed on every business day and orders received by 11:00 am eastern time will ship on the same day so you can expect to receive your order in the quickest time possible. Expedited shipping is also available on small package shipping as well as large freight deliveries. Do NOT sign for items that have NOT been inspected for accuracy or damages. If there is a problem with the delivery you must make a note on the Proof of Delivery form or POD. Once the POD is signed, legal property transfer has taken place and you will own the shipment and remove ALL of our company and the freight carrier's liability by giving them a legal document stating ALL ITEMS RECEIVED IN GOOD CONDITION AS NOTED. This is true even if the signature is from someone else that received the delivery on your behalf. If you do not agree that ALL ITEMS RECEIVED IN GOOD CONDITION, then you MUST make a note explaining the shortage or damage prior to signing. If an item is severely damaged and you do not want it, simply reject the delivery of the damaged item and note REJECTED on the POD. Please contact us as soon as possible if there is an issue with the delivery so we can get you taken care of right away. No damaged item returns will be allowed on items that were signed for and/or accepted and/or received in any way. If you were sent the wrong item/s, do not open or unpack the item/s and we will correct the problem at NO cost to you. You must inspect your order upon delivery and notify us of any incorrect items with-in 3 days.


Refunds, Returns and Cancellation Policies:
Returns are accepted when the following criteria has been met. Do not open or unpack the item/s. Please check part numbers prior to unpacking. Damaged item returns are only accepted when shipping instruction are followed.

Exchanges - If you have purchased an item/s in error and need an exchange, do not open or unpack the item/s. Notify us of any incorrect items with-in 14 days. We will honor exchanges without a handling fee with-in the 14 day period. The maximum exchange period is 14 days. All actual shipping charges will be your responsibility.

Refunds - If you have purchased an item/s in error and want a refund, do not open or unpack the item/s. Notify us with-in 14 days. Refunds will be honored with-in the 14 day period. All actual shipping charges will be your responsibility. Handling charges will apply in this case to cover the actual costs of processing.

Cancellations - If you have purchased an item/s in error and want to cancel, notify us immediately by phone or if after business hours by email. Cancellations will be honored free of charge only prior to processing the shipment of your item/s. Once processed but prior to shipment, there will be a $10.00 fee for small package shipments and/or a $35.00 fee for freight shipments. Once the order has been given to the shipping company all actual shipping charges to get the item back to us will be your responsibility.

No exceptions to the following: All items must be returned in their original un-opened un-damaged re-sellable condition. Correct shipping practices are highly recommended. Any returned item that is not in un-opened, un-damaged, re-sellable condition will be rejected at your expense. To avoid any unnecessary shipping and handling charges, please do not make a purchase unless you truly need it and intend on keeping it. If you are unsure please ask questions first.

Simplified Version:
You do not pay for our mistakes in any way and we do not pay for your mistakes in any way including selling fees, processing costs, actual shipping costs, packaging expense, item depreciation, or lowered re-sale value. Once an item/s is opened returns are not allowed. The manufacturer’s warranty will cover your item/s for all qualified installations.


Warranty Information:
All customers will receive a full warranty on applications that have sizing & installations completed 100% by a licensed & certified technician that follows all local building codes and laws. Documentation is required. Warranty coverage is limited to the USA only. Required documents include installer’s EPA certification number, installer’s state license number, installation receipt, and a copy of the local building permit issued for installation. The product manufacturer, JMR Max LLC, HACY HVAC Supply or affiliates, shall in NO event be liable for incidental or consequential damages, including but NOT limited to extra utility expenses or damages to property. The product manufacturer, JMR Max LLC, HACY HVAC Supply or affiliates are not responsible for any of the following: 1. Damage or repairs required as a consequence of faulty installation or application. 2. Damage as a result of floods, fires, winds, lightning, accidents, corrosive atmosphere or other conditions beyond our control. 3. Use of components or accessories not compatible with this unit. 4. Products installed outside the United States. 5. Normal maintenance as described in the installation and operating manual, such as cleaning of the coils, filter cleaning and/or replacement and lubrication. 6. Parts not supplied or designated by the product manufacturer, JMR Max LLC, HACY HVAC Supply or affiliates. 7. Damage or repairs required as a result of any improper use, maintenance, operation or servicing. 8. Failure to start due to interruption and/or inadequate electrical service. 9. Any damage caused by frozen or broken water pipes in the event of equipment failure. 10. Changes in the appearance of the unit that does not affect its performance.


Frequently Asked Questions:
Feel free to contact us if you need help in any way.